Certified IT Technician

Teacher

admin

About This Course

The Certified IT Hardware & Software Technician course is designed to provide participants with the essential technical skills required to start a successful career in IT support and computer systems administration. Based on Cisco Networking Academy IT Essentials principles, this program combines hardware, software, networking, troubleshooting, security, and customer support skills into one practical training pathway. Participants will gain hands-on experience assembling computers, installing operating systems, troubleshooting hardware and software issues, configuring networks, implementing security measures, and supporting end users. The course also helps prepare learners for entry-level IT support roles and CompTIA A+ certification objectives.

Hardware & Software Skills

Learn to install, configure, maintain, and troubleshoot modern computer systems and software.

Troubleshooting Expertise

Develop practical problem-solving skills using diagnostic tools, labs, and real-world scenarios.

Networking Fundamentals

Understand wired and wireless networking concepts, connectivity, and network troubleshooting.

IT Security Essentials

Identify security threats, implement protection measures, and apply best practices for data security.

81 Hours

Duration

Certificate

Awarded

Live Online

Training

Beginner

Level

Course Curriculum

Module 1

• Understanding Computer Components
• Desktop & Laptop Hardware
• System Assembly & Disassembly
• Hardware Diagnostics
• Preventive Maintenance
• IT Hardware Fundamentals

Module 2

• Operating System Installation
• System Configuration
• Software Deployment
• Driver Installation
• Software Updates
• Application Management

Module 3

• Problem Identification
• Diagnostic Tools
• Hardware Troubleshooting
• Software Troubleshooting
• Issue Resolution Techniques
• Root Cause Analysis

Module 4

• Networking Fundamentals
• Network Protocols
• Wired Networking
• Wireless Networking
• Network Configuration
• Connectivity Troubleshooting

Module 5

• User Account Management
• File System Administration
• System Optimization
• Performance Monitoring
• Operating System Maintenance
• System Management

Module 6

• Cybersecurity Fundamentals
• Security Threat Awareness
• Security Controls
• Data Protection
• Backup & Recovery
• Security Best Practices

Module 7

• Customer Communication
• Technical Support Skills
• Problem-Solving Techniques
• Conflict Resolution
• Time Management
• Professional IT Support

Skills You'll Gain

Develop practical skills that can be applied immediately in real-world trading scenarios.

Computer Hardware Software Installation Operating Systems IT Troubleshooting Network Configuration Computer Maintenance Technical Support Cybersecurity Basics Data Backup System Diagnostics Customer Service Problem Solving CompTIA A+ Preparation Cisco IT Essentials IT Support Skills

Registration & Pricing

Everything you need to know before enrolling.

Pricing

Standard: €2130
HRDA Funded: €510
Individual: €1320
(x2 or x3 Installments)

81 Hours

Comprehensive IT support training

Live Online

Instructor-led interactive learning

Certificate

Issued upon completion

Module Recordings

Class Recordings for Missed Sessions

Workplace Skills

Directly applicable to your job

Feedback

Marios Zindilis

System Administrator at Amazon

SCP Academy was the key for me to open new doors in my career, leading me down paths I would never have thought of. Apart from Knowledge I have been taught to value persistence, to be curious and to focus on specific and timely goals, both in career as well as in life.

Marios Kairinos

System Engineer at Tototheo Group

I attended my first course in 2015 with the dream of becoming an IT professional. I have registered for the MCSA course and since then I have never stop learning. I have completed successfully the Azure and Office 365 courses which helped me find my dream job. Now I can ask for more and I know who can help me take them.

Evagoras Pourgourides

IT Officer at Bernhard Schulte Shipmanagement

SCP Academy helped me learn more than I could ever imagine. The courses enriched me with knowledge and professional skills that i use in my job

Alexandros Louca

Systems/Network Engineer at Zambartas Law Office

Following my passion for technology was one of the best decisions I ever made. In SCP Academy I have found and attended courses that advanced my career to the next level.

Giota Achilleos

Digital web designer/Marketing iGaming company- Malta

SCP academy was the key for me to step to success. Regarding the knowledge that I gained from the university the academy offered to me more skills to succeed my goals and my dreams. SCP academy has offered to me professional courses that helped me to start my new career in Malta.

Panos Iacovides

Senior IT Support Engineer at Eurogate Container Terminal Limassol Ltd

It is never too late to make an advancement in your career and SCP Academy has helped me to achieve that. Started with the CCNA R&S Certificate and now moving on to the MCSA Certificate with more to follow. SCP Academy has also taught me that learning is a never ending process and I should make the most of it on a daily basis, making every second count. Did you know there are 86400 seconds in a day? Interesting huh?