Conflict Management

Teacher

admin

About This Course

The Conflict Management course is designed to help professionals, managers, team leaders, HR specialists, and individuals develop the skills needed to effectively manage and resolve conflicts in the workplace and beyond. Participants will learn practical techniques for communication, negotiation, emotional intelligence, problem-solving, and relationship building. Through real-world scenarios and interactive exercises, learners will gain the confidence to address conflicts constructively, foster collaboration, and create more positive and productive environments.

Conflict Resolution

Learn practical techniques to resolve conflicts constructively and achieve positive outcomes.

Negotiation Skills

Develop negotiation strategies that encourage collaboration and mutually beneficial solutions.

Emotional Intelligence

Manage emotions effectively, build empathy, and strengthen professional relationships.

Relationship Building

Foster trust, communication, and teamwork while reducing workplace tensions.

14 Hours

Duration

Certificate

awarded

Live Online

Training

Professional

Development

Course Curriculum

Module 1

• Understanding the Nature of Conflicts
• Constructive vs Destructive Conflicts
• Causes of Conflict
• Impact on Individuals and Teams
• Conflict Awareness Fundamentals

Module 2

• Assertive Communication Techniques
• Active Listening Skills
• Empathy in Conflict Resolution
• Non-Verbal Communication
• Effective Conflict Conversations

Module 3

• Collaborative Problem Solving
• Negotiation Strategies
• Win-Win Outcomes
• Mediation Fundamentals
• Facilitation Techniques

Module 4

• Emotional Intelligence in Conflict
• Managing Emotions
• Self-Awareness and Self-Regulation
• Building Rapport
• Handling Difficult Emotions

Module 5

• Critical Thinking in Conflict Resolution
• Problem-Solving Techniques
• Conflict Analysis
• Identifying Root Causes
• Decision-Making Frameworks

Module 6

• Building Trust
• Relationship Management
• Practicing Empathy
• Understanding Different Perspectives
• Maintaining Positive Relationships

Module 7

• Open Communication Channels
• Feedback and Dialogue Culture
• Conflict Prevention Strategies
• Proactive Conflict Management
• Creating Positive Work Environments

Module 8

• Real-World Conflict Scenarios
• Role-Playing Exercises
• Conflict Resolution Simulations
• Personal Action Planning
• Ongoing Skills Development

Skills You'll Gain

Develop practical skills that can be applied immediately in real-world trading scenarios.

Conflict Resolution Communication Skills Active Listening Negotiation Mediation Emotional Intelligence Problem Solving Decision Making Collaboration Relationship Building Empathy Teamwork Conflict Prevention Leadership Professional Development

Registration & Pricing

Everything you need to know before enrolling.

Pricing

Standard: €480
HRDA Funded: €200
Individual: €340
(x2 or x3 Installments)

14 Hours

Practical conflict management training

Live Online

Instructor-led interactive learning

Certificate

Issued upon completion

Module Recordings

Class Recordings for Missed Sessions

Workplace Skills

Directly applicable to your job

Feedback

Marios Zindilis

System Administrator at Amazon

SCP Academy was the key for me to open new doors in my career, leading me down paths I would never have thought of. Apart from Knowledge I have been taught to value persistence, to be curious and to focus on specific and timely goals, both in career as well as in life.

Marios Kairinos

System Engineer at Tototheo Group

I attended my first course in 2015 with the dream of becoming an IT professional. I have registered for the MCSA course and since then I have never stop learning. I have completed successfully the Azure and Office 365 courses which helped me find my dream job. Now I can ask for more and I know who can help me take them.

Evagoras Pourgourides

IT Officer at Bernhard Schulte Shipmanagement

SCP Academy helped me learn more than I could ever imagine. The courses enriched me with knowledge and professional skills that i use in my job

Alexandros Louca

Systems/Network Engineer at Zambartas Law Office

Following my passion for technology was one of the best decisions I ever made. In SCP Academy I have found and attended courses that advanced my career to the next level.

Giota Achilleos

Digital web designer/Marketing iGaming company- Malta

SCP academy was the key for me to step to success. Regarding the knowledge that I gained from the university the academy offered to me more skills to succeed my goals and my dreams. SCP academy has offered to me professional courses that helped me to start my new career in Malta.

Panos Iacovides

Senior IT Support Engineer at Eurogate Container Terminal Limassol Ltd

It is never too late to make an advancement in your career and SCP Academy has helped me to achieve that. Started with the CCNA R&S Certificate and now moving on to the MCSA Certificate with more to follow. SCP Academy has also taught me that learning is a never ending process and I should make the most of it on a daily basis, making every second count. Did you know there are 86400 seconds in a day? Interesting huh?