Effective Communication Skills

Teacher

admin

About This Course

The Effective Communication Skills course is designed to help professionals develop the communication techniques needed to build stronger relationships, collaborate effectively, and communicate with confidence in both professional and personal environments. Participants will learn how to communicate clearly, listen actively, interpret nonverbal cues, manage conflicts, influence others, and deliver impactful presentations. Through practical exercises and real-world scenarios, learners will strengthen their ability to communicate with clarity, empathy, and professionalism across a variety of situations.

Communication Skills

Develop clear, confident, and professional communication skills for workplace success.

Active Listening

Improve listening and empathy skills to better understand others and build stronger relationships.

Influence & Negotiation

Learn techniques to build rapport, resolve conflicts, and influence outcomes effectively.

Presentation Skills

Enhance public speaking and presentation abilities to communicate with impact and confidence.

14 Hours

Duration

Certificate

Awarded

Live Online

Training

Professional

Development

Course Curriculum

Module 1

• Importance of Effective Communication
• Communication Fundamentals
• Clarity and Conciseness
• Communication Barriers

Module 2

• Active Listening Techniques
• Demonstrating Empathy
• Understanding Perspectives
• Building Rapport Through Listening

Module 3

• Nonverbal Communication
• Body Language Interpretation
• Reading Nonverbal Cues
• Enhancing Message Delivery

Module 4

• Verbal Communication Skills
• Tone and Pacing
• Articulation Techniques
• Assertive Communication

Module 5

• Professional Email Etiquette
• Business Correspondence
• Report Writing Skills
• Persuasive Written Communication

Module 6

• Building Rapport
• Establishing Trust
• Influencing Others
• Adapting Communication Styles

Module 7

• Conflict Resolution Techniques
• Managing Disagreements
• Negotiation Communication
• Achieving Win-Win Outcomes

Module 8

• Presentation Planning
• Structuring Presentations
• Managing Public Speaking Anxiety
• Delivering Impactful Presentations

Module 9

• Cross-Cultural Communication
• Cultural Communication Differences
• Adapting Communication Approaches
• Inclusive Communication Practices

Skills You'll Gain

Develop practical skills that can be applied immediately in real-world trading scenarios.

Communication Skills Active Listening Empathy Verbal Communication Written Communication Business Communication Presentation Skills Public Speaking Negotiation Conflict Resolution Relationship Building Influencing Skills Body Language Cross-Cultural Communication Professional Development

Registration & Pricing

Everything you need to know before enrolling.

Pricing

Standard: €480
HRDA Funded: €200
Individual: €340
(x2 or x3 Installments)

14 Hours

Practical communication skills training

Live Online

Instructor-led interactive learning

Certificate

Issued upon completion

Module Recordings

Class Recordings for Missed Sessions

Workplace Skills

Directly applicable to your job

Feedback

Marios Zindilis

System Administrator at Amazon

SCP Academy was the key for me to open new doors in my career, leading me down paths I would never have thought of. Apart from Knowledge I have been taught to value persistence, to be curious and to focus on specific and timely goals, both in career as well as in life.

Marios Kairinos

System Engineer at Tototheo Group

I attended my first course in 2015 with the dream of becoming an IT professional. I have registered for the MCSA course and since then I have never stop learning. I have completed successfully the Azure and Office 365 courses which helped me find my dream job. Now I can ask for more and I know who can help me take them.

Evagoras Pourgourides

IT Officer at Bernhard Schulte Shipmanagement

SCP Academy helped me learn more than I could ever imagine. The courses enriched me with knowledge and professional skills that i use in my job

Alexandros Louca

Systems/Network Engineer at Zambartas Law Office

Following my passion for technology was one of the best decisions I ever made. In SCP Academy I have found and attended courses that advanced my career to the next level.

Giota Achilleos

Digital web designer/Marketing iGaming company- Malta

SCP academy was the key for me to step to success. Regarding the knowledge that I gained from the university the academy offered to me more skills to succeed my goals and my dreams. SCP academy has offered to me professional courses that helped me to start my new career in Malta.

Panos Iacovides

Senior IT Support Engineer at Eurogate Container Terminal Limassol Ltd

It is never too late to make an advancement in your career and SCP Academy has helped me to achieve that. Started with the CCNA R&S Certificate and now moving on to the MCSA Certificate with more to follow. SCP Academy has also taught me that learning is a never ending process and I should make the most of it on a daily basis, making every second count. Did you know there are 86400 seconds in a day? Interesting huh?