About This Course
The Microsoft 365 Certified: Teams Voice Engineer Expert course is designed for IT professionals, unified communications specialists, and Microsoft Teams administrators who want to master enterprise voice solutions within Microsoft 365. Participants will learn how to deploy, configure, manage, and troubleshoot Teams Voice environments, including Calling Plans, Direct Routing, Phone System features, voice policies, audio conferencing, and call analytics. The programme provides practical experience in designing and supporting modern voice infrastructures while preparing learners for the Microsoft Teams Voice Engineer Expert certification pathway.
Teams Voice Solutions
Deploy and manage enterprise voice services within Microsoft Teams and Microsoft 365.
Direct Routing
Configure Calling Plans, Direct Routing, dial plans, and advanced voice connectivity.
Phone System Features
Manage voicemail, call queues, auto attendants, and advanced calling capabilities.
Voice Analytics
Monitor call quality, troubleshoot issues, and optimize Teams voice performance.
Course Curriculum
• Infrastructure Requirements
• Voice Deployment Planning
• Teams Voice Integration
• Network Readiness
• Compliance Considerations
• Solution Design
• Calling Plans
• Direct Routing Configuration
• Phone Number Management
• Dial Plans
• Voice Connectivity
• Routing Configuration
• Voice Routing
• Voice Policies
• Call Queues
• Auto Attendants
• Call Management
• Routing Strategies
• Teams Phone System
• Voicemail Management
• Call Park
• Shared Line Appearance
• Calling Features
• Phone Configuration
• Audio Conferencing
• Conference Policies
• Meeting Integration
• Outlook Integration
• Teams Meetings
• Conferencing Management
• Calling Analytics
• Reporting Tools
• Performance Monitoring
• Call Quality Analysis
• Usage Reports
• Performance Insights
• Voice Troubleshooting
• Issue Resolution
• Diagnostic Techniques
• Support Best Practices
• Advanced Troubleshooting
• Teams Voice Support
Skills You'll Gain
Develop practical skills that can be applied immediately in real-world trading scenarios.
Registration & Pricing
Everything you need to know before enrolling.
Feedback
Marios Zindilis
SCP Academy was the key for me to open new doors in my career, leading me down paths I would never have thought of. Apart from Knowledge I have been taught to value persistence, to be curious and to focus on specific and timely goals, both in career as well as in life.
Marios Kairinos
I attended my first course in 2015 with the dream of becoming an IT professional. I have registered for the MCSA course and since then I have never stop learning. I have completed successfully the Azure and Office 365 courses which helped me find my dream job. Now I can ask for more and I know who can help me take them.
Evagoras Pourgourides
SCP Academy helped me learn more than I could ever imagine. The courses enriched me with knowledge and professional skills that i use in my job
Alexandros Louca
Following my passion for technology was one of the best decisions I ever made. In SCP Academy I have found and attended courses that advanced my career to the next level.
Giota Achilleos
SCP academy was the key for me to step to success. Regarding the knowledge that I gained from the university the academy offered to me more skills to succeed my goals and my dreams. SCP academy has offered to me professional courses that helped me to start my new career in Malta.
Panos Iacovides
It is never too late to make an advancement in your career and SCP Academy has helped me to achieve that. Started with the CCNA R&S Certificate and now moving on to the MCSA Certificate with more to follow. SCP Academy has also taught me that learning is a never ending process and I should make the most of it on a daily basis, making every second count. Did you know there are 86400 seconds in a day? Interesting huh?
Course Features
- Lectures 0
- Quizzes 0
- Duration 310 hours
- Skill level All levels
- Language English
- Students 10
- Assessments Yes
