Customer Support

Teacher

admin

About This Course

The Professional Customer Support course is designed to equip customer-facing professionals with the communication, problem-solving, and relationship-building skills needed to deliver exceptional customer experiences. Participants will learn how to handle inquiries efficiently, resolve customer issues professionally, manage difficult situations, and provide consistent support across multiple communication channels. Through practical exercises and real-world scenarios, learners will develop the confidence and expertise required to enhance customer satisfaction, build loyalty, and contribute to long-term business success.

Customer Communication

Develop professional communication skills to engage customers clearly, confidently, and empathetically.

Problem Resolution

Learn structured techniques for identifying customer issues and delivering effective solutions.

Customer Relationships

Build strong customer relationships through personalized service and proactive support.

Support Efficiency

Improve productivity by managing time effectively while handling multiple customer requests.

14 Hours

Duration

Certificate

Awarded

Live Online

Training

Professional

Development

Course Curriculum

Module 1

• Importance of Customer Support
• Customer Service Principles
• Customer-Centric Mindset
• Business Impact of Support

Module 2

• Active Listening Skills
• Empathetic Communication
• Professional Language
• Managing Tone Effectively

Module 3

• Customer Issue Identification
• Problem Analysis Techniques
• Troubleshooting Methods
• Effective Solution Delivery

Module 4

• Handling Difficult Customers
• Conflict Resolution Techniques
• Professionalism Under Pressure
• Turning Complaints into Opportunities

Module 5

• Product Knowledge Development
• Service Understanding
• Accurate Information Delivery
• Building Customer Confidence

Module 6

• Building Customer Relationships
• Establishing Rapport
• Personalized Customer Support
• Proactive Follow-Up Strategies

Module 7

• Phone Support Skills
• Email Communication
• Live Chat Support
• Social Media Customer Service
• Multi-Channel Consistency

Module 8

• Task Prioritization
• Time Management Techniques
• Handling Multiple Inquiries
• Productivity Improvement
• Workflow Optimization

Skills You'll Gain

Develop practical skills that can be applied immediately in real-world trading scenarios.

Customer Service Customer Support Communication Skills Active Listening Problem Solving Troubleshooting Conflict Resolution Customer Retention Relationship Building Phone Support Email Support Live Chat Support Time Management Product Knowledge Customer Experience

Registration & Pricing

Everything you need to know before enrolling.

Pricing

Standard: €480
HRDA Funded: €200
Individual: €340
(x2 or x3 Installments)

14 Hours

Practical customer support training

Live Online

Instructor-led interactive learning

Certificate

Issued upon completion

Module Recordings

Class Recordings for Missed Sessions

Workplace Skills

Directly applicable to your job

Feedback

Marios Zindilis

System Administrator at Amazon

SCP Academy was the key for me to open new doors in my career, leading me down paths I would never have thought of. Apart from Knowledge I have been taught to value persistence, to be curious and to focus on specific and timely goals, both in career as well as in life.

Marios Kairinos

System Engineer at Tototheo Group

I attended my first course in 2015 with the dream of becoming an IT professional. I have registered for the MCSA course and since then I have never stop learning. I have completed successfully the Azure and Office 365 courses which helped me find my dream job. Now I can ask for more and I know who can help me take them.

Evagoras Pourgourides

IT Officer at Bernhard Schulte Shipmanagement

SCP Academy helped me learn more than I could ever imagine. The courses enriched me with knowledge and professional skills that i use in my job

Alexandros Louca

Systems/Network Engineer at Zambartas Law Office

Following my passion for technology was one of the best decisions I ever made. In SCP Academy I have found and attended courses that advanced my career to the next level.

Giota Achilleos

Digital web designer/Marketing iGaming company- Malta

SCP academy was the key for me to step to success. Regarding the knowledge that I gained from the university the academy offered to me more skills to succeed my goals and my dreams. SCP academy has offered to me professional courses that helped me to start my new career in Malta.

Panos Iacovides

Senior IT Support Engineer at Eurogate Container Terminal Limassol Ltd

It is never too late to make an advancement in your career and SCP Academy has helped me to achieve that. Started with the CCNA R&S Certificate and now moving on to the MCSA Certificate with more to follow. SCP Academy has also taught me that learning is a never ending process and I should make the most of it on a daily basis, making every second count. Did you know there are 86400 seconds in a day? Interesting huh?