Course Overview:
The Microsoft 365 Certified: Teams Voice Engineer Expert course is a specialized program designed to equip professionals with advanced skills in deploying, managing, and troubleshooting Microsoft Teams Voice solutions. Participants will gain in-depth knowledge of voice features within the Microsoft 365 environment, focusing on configuring calling plans, voice routing, and ensuring seamless communication experiences. This course emphasizes hands-on scenarios to prepare participants for the challenges of designing and implementing robust Teams Voice solutions.
Learning Objectives:
- Teams Voice Deployment Planning
- Configuring Calling Plans and Direct Routing
- Voice Routing and Policies
- Teams Phone System Features
- Audio Conferencing Setup
- Teams Calling Analytics and Reporting
- Troubleshooting Teams Voice Issues
Target Audience:
- IT professionals specializing in Microsoft Teams
- Unified Communications engineers
- Network administrators
- Those pursuing the Microsoft 365 Certified: Teams Voice Engineer Expert certification
Course Curriculum:
Module 1: Teams Voice Deployment Planning
- Assessing Infrastructure Requirements
- Planning for Teams Voice Integration
- Ensuring Compatibility and Compliance
Module 2: Configuring Calling Plans and Direct Routing
- Implementing Calling Plans in Microsoft 365
- Configuring Direct Routing for Teams Voice
- Managing Phone Numbers and Dial Plans
Module 3: Voice Routing and Policies
- Understanding Voice Routing
- Implementing Voice Policies
- Call Queues and Auto Attendants
Module 4: Teams Phone System Features
- Exploring Teams Phone System Capabilities
- Voicemail Configuration and Management
- Call Park and Shared Line Appearance
Module 5: Audio Conferencing Setup
- Setting Up Audio Conferencing
- Managing Conference Policies
- Integration with Outlook and Teams Meetings
Module 6: Teams Calling Analytics and Reporting
- Monitoring and Reporting Tools in Teams
- Analyzing Call Quality and Performance
- Usage Reports and Insights
Module 7: Troubleshooting Teams Voice Issues
- Identifying and Resolving Common Voice Issues
- Advanced Troubleshooting Techniques
- Best Practices for Teams Voice Support
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Course Features
- Lectures 0
- Quizzes 0
- Duration 310 hours
- Skill level All levels
- Language English
- Students 10
- Certificate No
- Assessments Yes