ITIL 4 Foundation

Teacher

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About This Course

The ITIL Foundation course provides a comprehensive introduction to IT Service Management (ITSM) and the globally recognized ITIL framework. Participants will learn how to align IT services with business objectives, improve service delivery, enhance customer satisfaction, and drive continual improvement across organizations. The course covers the ITIL Service Value System, guiding principles, service lifecycle concepts, management practices, and service value chain activities. It also prepares learners for the ITIL Foundation certification by developing a solid understanding of modern service management methodologies and best practices.

IT Service Management

Understand the principles, processes, and best practices that drive effective IT service delivery.

Service Value System

Learn how ITIL creates value through governance, practices, and continual service improvement.

Continual Improvement

Develop strategies for measuring performance, improving services, and enhancing customer satisfaction.

ITIL Certification Prep

Build the knowledge required to confidently prepare for the ITIL Foundation certification exam.

14 Hours

Duration

Certificate

Awarded

Live Online

Training

Foundation

Level

Course Curriculum

Module 1

• ITIL Overview
• History of ITIL
• ITIL Framework
• Qualification Scheme
• ITSM Fundamentals
• ITIL Foundation Scope

Module 2

• Four Dimensions of Service Management
• Service Value System
• Service Value Chain
• Information & Technology
• Value Creation
• Service Relationships

Module 3

• Focus on Value
• Start Where You Are
• Progress Iteratively
• Feedback Mechanisms
• Collaboration Principles
• Visibility & Transparency

Module 4

• Service Value System Overview
• Governance Framework
• SVS Components
• Inputs & Outputs
• Organizational Value
• Service Integration

Module 5

• Service Value Chain
• Planning Activities
• Improvement Activities
• Engagement Activities
• Delivery & Support
• Value Stream Integration

Module 6

• General Management Practices
• Service Management Practices
• Technical Management Practices
• Practice Integration
• Service Optimization
• Operational Excellence

Module 7

• ITIL Foundation Pathway
• Managing Professional
• Strategic Leader
• ITIL Master
• Certification Structure
• Career Development

Module 8

• Exam Preparation
• Practice Questions
• Concept Review
• Exam Strategies
• Knowledge Assessment
• Certification Readiness

Skills You'll Gain

Develop practical skills that can be applied immediately in real-world trading scenarios.

IT Service Management ITIL Framework Service Value System Service Value Chain Continual Improvement Governance Service Delivery Customer Experience Performance Measurement Process Improvement IT Operations Business Alignment Service Management Practices IT Strategy ITIL Certification Preparation

Registration & Pricing

Everything you need to know before enrolling.

Pricing

Standard: €480
HRDA Funded: €200
Individual: €340
(x2 or x3 Installments)

14 Hours

Comprehensive ITIL training

Live Online

Instructor-led interactive learning

Certificate

Issued upon completion

Module Recordings

Class Recordings for Missed Sessions

Workplace Skills

Directly applicable to your job

Feedback

Marios Zindilis

System Administrator at Amazon

SCP Academy was the key for me to open new doors in my career, leading me down paths I would never have thought of. Apart from Knowledge I have been taught to value persistence, to be curious and to focus on specific and timely goals, both in career as well as in life.

Marios Kairinos

System Engineer at Tototheo Group

I attended my first course in 2015 with the dream of becoming an IT professional. I have registered for the MCSA course and since then I have never stop learning. I have completed successfully the Azure and Office 365 courses which helped me find my dream job. Now I can ask for more and I know who can help me take them.

Evagoras Pourgourides

IT Officer at Bernhard Schulte Shipmanagement

SCP Academy helped me learn more than I could ever imagine. The courses enriched me with knowledge and professional skills that i use in my job

Alexandros Louca

Systems/Network Engineer at Zambartas Law Office

Following my passion for technology was one of the best decisions I ever made. In SCP Academy I have found and attended courses that advanced my career to the next level.

Giota Achilleos

Digital web designer/Marketing iGaming company- Malta

SCP academy was the key for me to step to success. Regarding the knowledge that I gained from the university the academy offered to me more skills to succeed my goals and my dreams. SCP academy has offered to me professional courses that helped me to start my new career in Malta.

Panos Iacovides

Senior IT Support Engineer at Eurogate Container Terminal Limassol Ltd

It is never too late to make an advancement in your career and SCP Academy has helped me to achieve that. Started with the CCNA R&S Certificate and now moving on to the MCSA Certificate with more to follow. SCP Academy has also taught me that learning is a never ending process and I should make the most of it on a daily basis, making every second count. Did you know there are 86400 seconds in a day? Interesting huh?