The ITIL Foundation course provides a detailed introduction to the core principles and practices of IT Service Management (ITSM). Participants are introduced to the ITIL framework, which offers structured approaches to aligning IT services with business needs. This course highlights the importance of continuous improvement, customer satisfaction, and service lifecycle management. Attendees will gain a foundational understanding of key concepts, processes, and best practices associated with ITSM, as outlined in the ITIL guidelines.
- Acquire an understanding of the core principles and processes of IT Service Management.
- Gain knowledge of the ITIL framework and its significance in ITSM.
- Develop insights into the five stages of the ITIL service lifecycle: Strategy, Design, Transition, Operation, and Continual Improvement.
- Learn how to integrate IT services with business objectives for enhanced value.
- Understand the importance of customer feedback and continual improvement in service delivery.
- Recognize the value of metrics, measurement, and reporting in service management.
- Prepare for the ITIL Foundation certification exam, emphasizing a solid foundation in IT Service Management.
The ITIL Foundation course is well-suited for:
- IT professionals, managers, and support staff who are involved in the delivery, support, and optimization of IT services.
- Individuals aiming to gain a foundational understanding of IT Service Management and the ITIL framework.
- Service managers, project managers, and IT leaders aiming to improve service delivery and alignment with business needs.
- Professionals seeking the ITIL Foundation certification to validate their understanding and expertise in IT Service Management.
- Those familiar with IT operations and wish to explore structured methods for service delivery.
- Professionals from domains related to IT support, quality assurance, and infrastructure management.
ITIL Foundation: Course Curriculum
Module 1: Introduction to ITIL
- ITIL Overview
- History and Development of ITIL
- ITIL Qualification Scheme
- Purpose, Goals, and Scope of ITIL Foundation
Module 2: ITIL Key Concepts
- Four Dimensions of Service Management
- Service Value System (SVS)
- Service Value Chain
- Information and Technology in SVS
Module 3: ITIL Guiding Principles
- Focus on Value
- Start Where You Are
- Progress Iteratively with Feedback
- Collaborate and Promote Visibility
Module 4: The ITIL Service Value System (SVS)
- Overview of SVS
- Inputs, Elements, and Outputs
- Role of Governance in SVS
Module 5: The ITIL Service Value Chain
- Introduction to Service Value Chain
- Six Activities of the Service Value Chain
- Interconnectedness of the Service Value Chain Activities
Module 6: ITIL Practices
- General Management Practices
- Service Management Practices
- Technical Management Practices
- Integration of ITIL Practices
Module 7: Overview of ITIL Qualification Scheme
- ITIL Foundation
- ITIL Managing Professional
- ITIL Strategic Leader
- ITIL Master
Module 8: ITIL Exam Preparation
- Exam Format and Guidelines
- Sample Questions
- Review of Key Concepts
- Tips and Strategies
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- Lectures 0
- Quizzes 0
- Duration 50 hours
- Skill level All levels
- Language English
- Students 10
- Certificate No
- Assessments Yes