ITIL 4 Foundation

Start your prep for the ITIL 4 Foundation exam with ITIL 4 Foundation course. The ITIL 4 Foundation training covers exam objectives and helps you understand the key concepts of service management, how the ITIL guiding principles can help an organization, the four dimensions of service management, and much more. This course will teach you everything you need to pass the ITIL 4 Foundation exam and will consequently create great career opportunities.

Chapter 1: Introduction and overview

IT service management and ITIL

Chapter 2: Key concepts of service management

Module A: Value and value co-creation

Module B: Organizations, service providers, service consumers, and other stakeholders

Module C: Products, services, and service relationships

Module D: More about value, outcome, cost, and risk

Chapter 3: Four dimensions of service management

Module A: Organizations and people

Module B: Information and technology

Module C: Partners and suppliers

Module D: Value streams and processes

Chapter 4: The ITIL service value system

Overview of the service value system

Module A: Opportunity, demand, and value

Module B: ITIL guiding principles

Module C: Governance

Module D Service value chain

Module E: Continual improvement

Chapter 5: The service value chain

Module A: Introduction to the service value chain

Module B: The purpose, inputs, and outputs of value chain activities

Module C: Continual improvement

Chapter 6: ITIL management practices

Module A: Introduction

Module B: General management practices

Module C: Service management practices

Module D: Technical management practices