Start your prep for the ITIL 4 Foundation exam with ITIL 4 Foundation course. The ITIL 4 Foundation training covers exam objectives and helps you understand the key concepts of service management, how the ITIL guiding principles can help an organization, the four dimensions of service management, and much more. This course will teach you everything you need to pass the ITIL 4 Foundation exam and will consequently create great career opportunities.
Chapter 1: Introduction and overview
IT service management and ITIL
Chapter 2: Key concepts of service management
Module A: Value and value co-creation
Module B: Organizations, service providers, service consumers, and other stakeholders
Module C: Products, services, and service relationships
Module D: More about value, outcome, cost, and risk
Chapter 3: Four dimensions of service management
Module A: Organizations and people
Module B: Information and technology
Module C: Partners and suppliers
Module D: Value streams and processes
Chapter 4: The ITIL service value system
Overview of the service value system
Module A: Opportunity, demand, and value
Module B: ITIL guiding principles
Module C: Governance
Module D Service value chain
Module E: Continual improvement
Chapter 5: The service value chain
Module A: Introduction to the service value chain
Module B: The purpose, inputs, and outputs of value chain activities
Module C: Continual improvement
Chapter 6: ITIL management practices
Module A: Introduction
Module B: General management practices
Module C: Service management practices
Module D: Technical management practices
DAYS
Monday & Wednesday
or
Tuesday & Thursday
TIME
18:15 – 21:15
Delivery mode
Live Online Training
or
Classroom Training
DURATION
14 hours
EMAIL
academy@scp.ac.cy
PHONE
70008828
or
+357 96828323
Course Features
- Lectures 0
- Quizzes 0
- Duration 50 hours
- Skill level All levels
- Language English
- Students 10
- Certificate No
- Assessments Yes