The last call
Have you ever been in a situation in which you were in a hurry, clock was showing 5:25 and you had just 5 minutes left to get home BUT there was that last call at 5:25?
The last call amazingly happens just before you leave work just as you are packing to get where you were supposed to get. The last call always becomes the reason to make changes that otherwise you would have not.
The last called teached me not to make any rush configurations and not to forget to take backups before any changes even if I will be late to my destination.
On the fly
You have been in the .txt business c’mon admit it. Every now and then the customers information is saved in a text file. Well I found that the problem is not saving the information to the text file but rather forgetting to save the new changes.
Making sure that you have a logical process to save those changes can help to drastically solve any future issues you might have on the next call from the same customer.
I have told you over the phone!
Many times, I found myself doing changes for a customer in which I was instructed to do so over phone just to later realize that customer wanted something else.
I found that whenever I deal with customers, I would never accept verbally instructions, find ways to always have written on an e-mail/ticketing system what customer request is, in that way you will save yourself from the “I told you over the phone”